Returns & Refunds Policy

Due to the perishable nature of our premium meat products, we cannot accept physical returns; however, if your order arrives damaged or fails to meet our quality standards, please contact us within 24 hours for a full replacement or refund.

Return Process

• 1.
  Inspect Your Order

  Thoroughly check your delivery immediately upon arrival to ensure all products are present and maintain the correct chilled temperature.

• 2.
  Document Issues

  If there is any concern regarding the quality or condition of your meat, take clear photographs of the product and the original packaging.

• 3.
  Contact Customer Support

  Email our team within 24 hours of delivery with your order number and the photo evidence to initiate a claim.

• 4.
  Resolution Period

  Our master butchers will review your request within 48 hours and issue a credit, refund, or schedule a fresh replacement delivery.